Laying off employees is hard. But doing so during a disrupted global economy, amidst the current COVID-19 pandemic — where things are uncertain, scary, and stressful — well, that can be really truly heartbreaking. How a company breaks the news of an impending layoff will define its very story and essence. Especially now. Airbnb, for […]
5 Helpful Crisis Communication Tips: Are You Ready When Shit Hits The Fan?
I worked on a rewards platform that deals with money for its community. So when things go wrong, they can go really wrong. Long story short, we once faced an issue with our third-party server over a weekend and this led to the loss of some data for a number of users. And knowing the […]